Frequently Asked Questions

Your temporary PIN is your 10 digit phone number. It is used during the initial setup of your Voicemail service, but you will be prompted to pick a permanent PIN. Example: 3068672273.

You can check the balance owing on your device by texting "Upgrade" to 43383. This amount is based on the subsidy provided and remaining contract months.

iPhones: Device Passcode & Apple ID. Android: Device Passcode, Google/Samsung passwords. We recommend bringing all email passwords for setup assistance.

Ensure your SIM card is seated properly and your roaming settings are correct. (Note: You had voicemail text here previously).

VoLTE (Voice over LTE) allows for clearer calls over the LTE network and allows you to use data at high speeds while talking.

Whenever you purchase a new device and sign a new contract with SaskTel, you must be put onto a current rate plan.